We are now accepting customers that have a contract with extended services plan or extended guarantee companies to service their car necessities.
"About estimates or repairs
over the phone."
When a vehicle presents a leak of any liquid, has a service light on, several noises, or malfunction of the engine or transmission, air conditioning or heating, it does not necessarily mean that the cause of the issue lies in a single location of the whole system.
Sometimes, it is necessary to find out in depth where a certain problem is. If the vehicle cannot be inspected by us in our workshop, we won't give any opinion or suggestions for any type of repair or give an estimate. When the vehicle arrives at the workshop and is checked, some additional items or parts are required to perform maintenance on the car, and it isn't exactly what the customer initially thought the issue was. The customer then asks for an estimate that lend themselves to misunderstandings, and this is interpreted as a lack of professionalism on our part. This is the reason why we don't work with other diagnostics, because this will cause an unnecessary bad time between the customer and the workshop.
We perfectly understand that the repairs and the costs concern our customers. Unfortunately, we only repair technical problems, not economical issues.
Thanks for visiting European & Foreign Motor Works
European & Foreign Motor Works is focused on providing high-quality service and customer satisfaction. We follow the OEM factory maintenance and repair procedures. We will do everything we can to meet your expectations. Click the link in the pictures above that match your vehicle brand to get the information about the service Factory information you need to know the manufacturer suggested Maintenance schedule. It is very important to understand what the schedule is suggesting. Not just performing a maintenance, but the best way to save both money and time.
At European & Foreign Motor Works, the Bumper to Bumper Inspection (including TSB and Safety Recalls) is FREE!!
Important Note: if the customer requests a writing estimate, a cost for a diagnostic time will be charged. If the customer does the repair with us, the charge of diagnostic will be credited to the total of the final bill.
This is how I see the cars from my perspective:
"The car is a representation of the Human body's extension."
What does that mean? Once you are seated in the driver side of your car, you & the car become one whole system. The car will perform all of the commands you tell it to do. If you decide to make a turn, you will move the steering wheel with your arms (Left or right). If you want to stop the car, you use your feet to push the brake pedal. If you want to accelerate, you push the accelerator pedal with you feet, and vice versa.
Now, imagine being in a situation where you need to press on the brakes, and the car won't stop. This is a very fatal situation that not only affects you, but this can affect the rest of the drivers around you, putting them at risk. Just like a human with injuries, the car must be taken in to be checked and repaired.
"Ignoring what the car needs is not a way to save money at all."
That's why we inspect the car in much greater detail as possible (THIS IS NOT AT DIAGNOSTIC OF THE CAR COMPONENTS), and we report all of the repairs needed or what the manufacturer suggest to be serviced or fixed. Oil leaks, anti-freeze leak, brake fluid leak, windshield washer fluid leak, transmission leak, broken or weak mechanic parts, etc. It all depends on the case. We will send pictures (as best as possible) to the customer via e-mail or text (customer preference) to let the customer know exactly what is the condition of their car & what the car needs. We don't sell or promote anything. The safety of our customers is our main concern and priority. Our job is considered well done & then it is the customer's decision to either follow the recommendations or not.
Sometimes, our customers drive their cars and they don't know if the front suspension or steering components have some kind of fault, or the ball joints are tight or not, etc. If they are not checked or replaced on time, this will result in an extremely dangerous situation.
Upon customer request, we can proceed to perform diagnostics for each specific component or all components that need to be fixed (around 60% of the cases the diagnostic time is not needed, the damage or leak is so evident).
We accept credit cards, debit cards, or cash as methods of payment.
" WE DO NOT ACCEPT CHECKS. NO EXCEPTIONS."
We are a proud member of the National Automotive Service Task Force (NASTF)
Look around our website and if you have any comments or questions, please feel free to contact us.
We Appreciate your business!
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